Help center

How can we help?

Answers to the common questions about accounts, credits, connections and your data.

Getting started

  • How do I get started?

    Sign up and you start with 100 free credits. A short setup walks you through your brand, then you can create your first post right away.

    Create an account
  • How do I connect my social accounts?

    Open Integrations in the app, choose a platform and approve access on that platform itself. We use each platform’s official sign-in, so we never see your password. Instagram, Facebook, LinkedIn, X and Threads can be connected, and you can disconnect any of them at any time from your account settings.

    See the platforms
  • Can I manage more than one brand?

    Yes. Workspaces keep each brand or client in its own space, with its own connected channels and content.

  • Can Social Studio answer my DMs?

    Yes. Smart Inbox brings Instagram, Facebook Messenger and X messages into one inbox, and AI agents you set up can answer them from your own instructions and knowledge, handing a conversation to you when they should. Smart Inbox is part of the Business plan.

    Compare plans
  • Can I work with teammates?

    Yes. You can invite people to a pipeline with a link, comment on any card, @mention teammates and assign work to more than one person. Invitees can be editors or viewers. Inviting people is part of the Business plan.

    Compare plans

Credits and billing

  • How do credits work?

    AI actions, such as generating a post, an image or a carousel, use credits. You buy a pack once and spend it whenever you like. There is no subscription to cancel, and credits never expire.

    See the packs
  • How do I pay?

    Payments are handled securely by Razorpay, and packs are delivered to your account instantly. Prices are shown in INR or USD.

  • Do actions from Claude, ChatGPT or Cursor use credits?

    Yes. Anything you do through the MCP server uses your credits in the same way as the app does.

    About the MCP server
  • I need an invoice or have a billing question.

    Email [email protected] and include the email address on your account.

API and MCP

  • Where do I create an API key?

    In the app, open Settings and then API Keys. Give the key a name and create it. The key is shown once, so copy it straight away. You can revoke it at any time, and anything using it stops working immediately.

  • How do I connect an AI tool?

    Add the MCP server URL to your tool. ChatGPT connects by sign-in, so you approve access and need no key. Claude and Cursor send your API key in an Authorization header.

    Read the setup guide

Privacy and rules

  • Who owns the content I create?

    You do. Content you create and publish with Social Studio belongs to you, subject to the rules of the platforms you share it on.

    Terms of service
  • Do you sell my data or train AI on my content?

    We do not sell your personal data, and we do not use your private content to train general AI models without your explicit consent.

    Privacy policy
  • How do I delete my account and data?

    You can delete your account from the app, or email [email protected]. Once requested, your data is permanently removed from our active databases within 30 days.

  • Do I have to follow the platforms’ rules?

    Yes. You are responsible for what you publish through your connected accounts, and for following each platform’s rules and limits. We are not responsible for account suspensions that come from breaking them.

    Terms of service

Still need help?

Write to us and a person will get back to you. Include the email address on your account so we can find it.

Email support